Responding to all customer queries local and national via social media, calls and email and in a manner that engages the customer and not just resolves their query.
Help them understand our product and business as well as handling technical queries regarding the product.
Needs to work closely with the sales and corporate marketing teams to develop and implement targeted marketing plans.
Help in implementing digital marketing programs.
Create and deliver customer progress reports to the senior management – understanding our customers, profiling them and the different queries and relaying the same to the team.
Desired Skills and Experience
Creative and passionate individual with a penchant for connecting with people.
Can work in a start-up environment drinking coffee and achieve nirvana.
Likes going the extra mile to put a smile on people’s faces.
Can speak Tamil, English ( supperlative skills) additional language earns extra points Telugu/Malayalam/Kannada/Hindi.
Has a results-driven attitude and a drive to exceed ambitious targets.
Excellent persuasive communication, and good attention to detail.
Industry
Education Management and Professional Training & Coaching