1. Assistant Manager – Online Sales
- Interaction with the customers through voice call / online chat
- Support customer to identify the required product
- Convert the calls into sales
- Play a lead role and provide guidance to the team
- Participation in the jewelry exhibitions
- Flexible in time and work, based on the requirement
- Graduate with 3-4 years of experience
- Good communication skill-English, Hindi, Tamil / other regional languages
- Knowledge on jewels, diamond and solitaire is must.
Job Location – Chennai
2.Title – Customer Support, Executive
- Order confirmations – Payment Complete
- Sending Midway mails
- Supporting docs for dispatches – Photo id proof – Card front copy
- Handling customer calls/ chats/ emails
- Outcall customers on delays.
- Publishing MIS on the customer issues
- Manage orders from download to dispatch.
- Coordinate with the order fulfilment team for placement of orders at factory.
- Coordinate with the other site teams for any issues/dispatches.
- Respond to the customer queries/feedback/complaints.
- Coordinate with the stores for order placements.
- Align orders for dispatches and coordinate with the logistics team for dispatches.
- Coordinate with the customers for reverse logisitics
- Coordinate with the courier services/ HUB for reverse logistics
- Maintain an MIS for the returns/ exchanges/ cancellations.
- Coordinate with the logistics delivery team members for the delivery/ pick up in the locations
- Identify any process deficiencies
- Must have previous experience in Customer service
- Must be fluent in English & Hindi. Any other regional language would be an added advantage.
- Must be confident in written communication
- Must be proficient in excel.
- Must have good interpersonal skills.
Venue : No.32, Rutland Gate, 2nd Street, Khader Nawaz Khan Road, Nungambakkam, Chennai, Tamil Nadu 600006
Contact : Swarna HR