Walk in for Online sales, Customer Service, Freshers Apply at CaratLane in chennai Full Time

Job description


1. Assistant Manager – Online Sales

Job Description

  • Interaction with the customers through voice call / online chat
  • Support customer to identify the required product
  • Convert the calls into sales
  • Play a lead role and provide guidance to the team
  • Participation in the jewelry exhibitions
  • Flexible in time and work, based on the requirement

Skills Requirement

  • Graduate with 3-4 years of experience
  • Good communication skill-English, Hindi, Tamil / other regional languages
  • Knowledge on jewels, diamond and solitaire is must.

Job Location – Chennai


2.Title – Customer Support, Executive



Job Description

  • Order confirmations – Payment Complete
  • Sending Midway mails
  • Supporting docs for dispatches – Photo id proof – Card front copy
  • Handling customer calls/ chats/ emails
  • Outcall customers on delays.
  • Publishing MIS on the customer issues
  • Manage orders from download to dispatch.
  • Coordinate with the order fulfilment team for placement of orders at factory.
  • Coordinate with the other site teams for any issues/dispatches.
  • Respond to the customer queries/feedback/complaints.
  • Coordinate with the stores for order placements.
  • Align orders for dispatches and coordinate with the logistics team for dispatches.
  • Coordinate with the customers for reverse logisitics
  • Coordinate with the courier services/ HUB for reverse logistics
  • Maintain an MIS for the returns/ exchanges/ cancellations.
  • Coordinate with the logistics delivery team members for the delivery/ pick up in the locations
  • Identify any process deficiencies



  • Must have previous experience in Customer service
  • Must be fluent in English & Hindi. Any other regional language would be an added advantage.
  • Must be confident in written communication
  • Must be proficient in excel.
  • Must have good interpersonal skills.


Venue : No.32, Rutland Gate, 2nd Street, Khader Nawaz Khan Road, Nungambakkam, Chennai, Tamil Nadu 600006


Contact : Swarna HR




Luxury Goods & Jewelry and Internet

Employment type




Job function

Customer Service,Sales

Job Overview

  • Date Posted: Posted 6 years ago
  • Location: chennai
  • Job Title: Walk in for Online sales, Customer Service, Freshers Apply at CaratLane in chennai
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To apply for this job email your details to vshoaib@gmail.com