1. Assistant Manager – Online Sales

Job Description

• Interaction with the customers through voice call / online chat
• Support customer to identify the required product
• Convert the calls into sales
• Play a lead role and provide guidance to the team
• Participation in the jewelry exhibitions
• Flexible in time and work, based on the requirement

Skills Requirement

• Graduate with 3-4 years of experience
• Good communication skill-English, Hindi, Tamil / other regional languages
• Knowledge on jewels, diamond and solitaire is must.

Job Location – Chennai

2.Title – Customer Support, Executive

Job Description

• Order confirmations – Payment Complete
• Sending Midway mails
• Supporting docs for dispatches – Photo id proof – Card front copy
• Handling customer calls/ chats/ emails
• Outcall customers on delays.
• Publishing MIS on the customer issues
• Manage orders from download to dispatch.
• Coordinate with the order fulfilment team for placement of orders at factory.
• Coordinate with the other site teams for any issues/dispatches.
• Respond to the customer queries/feedback/complaints.
• Coordinate with the stores for order placements.
• Align orders for dispatches and coordinate with the logistics team for dispatches.
• Coordinate with the customers for reverse logisitics
• Coordinate with the courier services/ HUB for reverse logistics
• Maintain an MIS for the returns/ exchanges/ cancellations.
• Coordinate with the logistics delivery team members for the delivery/ pick up in the locations
• Identify any process deficiencies

Requisites

• Must have previous experience in Customer service
• Must be fluent in English & Hindi. Any other regional language would be an added advantage.
• Must be confident in written communication
• Must be proficient in excel.
• Must have good interpersonal skills.

Venue : No.32, Rutland Gate, 2nd Street, Khader Nawaz Khan Road, Nungambakkam, Chennai, Tamil Nadu 600006

Contact : Swarna HR